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HELP!

On this page you might find the answer to your technical problem. 

If the matter is not listed here, please do not hesitate to use Contact Us. We are always at your service. 

Should you discover an error in the database, or believe that your problems are caused by an error, we would appreciate very much that you notify us via Contact Us.

For definitions of particular words and terms within trade or data, please visit our Glossary page.

INDEX

Account, Browser, Cookies, Password, Protect your account,

Why can't I log into my account?

There could be several reasons for not being able to log-in to your account.

- The username and/or password are incorrect. Have you forgotten your password?

- Your account as Registered User or Dragonicum Member has not yet been activated

- Your browser is caching the website

- Your browser does not accept cookies

The username and/or password are incorrect. Have your forgotten your password?

In Log-in, click »forgotten my password«, fill in your email address (from your profile) in the form, and we will send you a new password.

Your account as Registered User or Dragonicum Member has not yet been activated

Contact Us if your application has not been responded to 

Your browser is caching the website

You can solve this problem with clicking the refresh button (or press F5) on your browser after log-in with username and password.

Your browser is not accepting cookies

a) What are cookies?

b) How and why we use cookies

c) Disabling/enabling cookies

d) Expiration of cookies

e) How to delete cookies

a) What are Cookies?

A cookie is a text-only string of information that a Web site transfer to the cookie file of the browser on your computer’s hard disk. It can help the Website to remember who you are, but it cannot be used by them to identify you.

Cookies are in fact only data, and not program codes. Meaning, that they cannot erase or read information from the user's computer. However, cookies allow for detecting the Web sites viewed by a user on a given site or set of sites. This information can be collected in a profile of the User. Such profiles are often anonymous, meaning - they do not contain personal information of the user (name, address, etc.). More precisely, they cannot contain personal information unless the user has made it available to some sites.

There are Sessions Cookies – they remain in the cookie file of your browser until you leave the Website. And there are Persistent Cookies which is stored in your computer and will remain in the cookie file of your browser. The storage period will depend on the lifetime of the specific cookie. There are even Third Party Cookies which serve cookies on others Website. Some are used to count the number of anonymous users the Website – by the third parties. And at last, there are Web Beacons, which merely are used to track effectiveness of a particular campaigning, collect information about of pages that are being viewed, and count users.

b) How and why we use Cookies

As you visit Dragonicum.com, the web site use its cookies to differentiate you from other Users when you are required to log-in as part of the registration process, in order to identify you as a Member or as Registered User. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements and pop-up banners.

Cookies also allow us to calculate the aggregate number of visitors to our web site and which parts of the web site that are most popular. This will help us gather feedback in order to constantly improve our web site and our services.

Cookies will not allow us to gather any personal information about you, and we do not generally store any personal information that you provide to us in your cookies.

c) Disabling/Enabling Cookies

There are several ways to mange your cookies. You can in fact decide to accept or decline cookies by modifying your browser setting. You can also set-up your browser to warn you every time a cookie is sent, and review the cookie before you decide whether or not to accept it.

If you use different computers to access our website, remember to adjust each browser to suit your cookie preferences.

It is simple to adjust the browsers, but different ways – depending on the versions and the browser soft wares. If you do not know how to adjust them, you could select “cookies” from the Help function in your browser for information on how to manage your cookie settings.

Remember also, some of our site services require cookies. If you disable them on your browser, you may not be able to use, access or participate in such site services fully or maybe not at all.

d) Expiration of Cookies

Cookies expire, and are therefore not sent by the browser to the server when under the following conditions:

  • At the end of the user session (i.e. when the browser is shut down) if the cookie is not persistent
  • An expiration date has been specified, and has passed
  • The expiration date of the cookie is changed (by the server or the script) to a date in the past
  • The browser deletes the cookie by user request 

(The third condition allows a server or script to explicitly delete a cookie)

e) Deleting Cookies

You can in a simple way also delete any cookie that has been installed in the cookie folder of your browser. It is simple to delete cookies, but different ways – depending on the versions and the browser soft wares. If you do not know how to delete them, you could select “cookies” from the Help function in your browser for information on how to manage your cookie settings.

An example below, for those of you using Mozilla Firefox:

  • Choose: Tools, click Options from the menu
  • Select: Privacy, from the dialog box
  • Select: Cookies, and click Clear

Still trouble with log-in?

Contact Us, or use Log-in's »Trouble Signing In«

Protect your account! Security Advice!

Beware of scam emails with requests for your private and sensitive information, including password and username. Dragonicum will NEVER send you emails with requests for such information! Should you receive such emails, Contact Us!

Why should I log-in to my account again after being inactive for a while?

If you stay inactive for more than 20 minutes in your account, you will authomatically be logged-off. This, for protecting your account if you should leave your computer unattended.

Why should I sign-out every time I have used my account?

For protecting your account against hackers, and also against unauthorized use if you should leave your computer unattended.

 

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